For ready to ship, Please allows 1 week for shipping from our ateliers, Excluding shipping time.

 

Incase of pre-order piece, please allow 1 month for fulfillment. Excluding shipping time. 

The made to order production system allows us to reduce waste and distribute labor fairly. we are trying to make the production run as fast as it is possible. Thank you for your patience and understanding. 

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​Once your order is shipped, you will receive a shipping confirmation with tracking number via email.

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-Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location.

 

-Additional shipping charges may apply depending on your location and countries customs fees. The customer is responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.

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-Maison Shangrila is not responsible for unexpected shipping delays, loss, or theft caused by circumstances related to the courier.

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Duty & Taxes 

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The buyer is required to cover his/her taxes implemented by customs. Refused and returned items will not be refunded. 

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Incorrect Address

Any addresses filled out incorrectly will not be covered if lost. 

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